Terms of Service

These Terms of Service (“Terms”) govern your use of the website, services, products, communications, and support offered by [Full Legal Company Name], doing business as [Company Name] (“Company,” “we,” “us,” or “our”).

By accessing our website, requesting a quote, scheduling an appointment, purchasing a product or service, or otherwise doing business with us, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Our Services

We provide technology-related products and services, which may include consultation, installation, configuration, maintenance, troubleshooting, support, networking, Wi-Fi, smart-home technology, audio/video systems, security-related technology, cameras, and other related services.

The exact scope, price, schedule, equipment, and other terms for a project may be described in a separate estimate, proposal, work order, invoice, service agreement, or statement of work. If that document conflicts with these Terms, the more specific written agreement will control for that project.

2. Quotes and Estimates

Unless otherwise stated in writing:

- Quotes and estimates are valid for [number] days.

- Prices may change due to equipment availability, manufacturer pricing, taxes, shipping costs, site conditions, or changes in the requested work.

- An estimate is not a guarantee of the final price when concealed conditions, customer-requested changes, or unexpected technical issues affect the work.

- Work outside the agreed scope may require additional authorization and charges.

- Equipment availability and delivery dates are not guaranteed until the equipment has been ordered and confirmed.

3. Scheduling and Access

You agree to provide reasonable and safe access to the property, equipment, electrical service, network, accounts, and other resources needed to perform the requested services.

You are responsible for:

- Obtaining permission from the property owner when applicable;

- Disclosing known hazards or access restrictions;

- Ensuring that an authorized adult is present when required;

- Providing accurate account and system information; and

- Obtaining permits, approvals, or association authorization unless our written agreement states that we will handle them.

We may reschedule work because of unsafe conditions, severe weather, equipment delays, illness, emergencies, or circumstances outside our reasonable control.

4. Customer Responsibilities

You agree to provide accurate contact, billing, and project information. You are responsible for maintaining lawful ownership or authorization to access any systems, accounts, devices, networks, or property on which you ask us to work.

You must not ask us to:

- Access systems or accounts without authorization;

- Circumvent passwords, security controls, licensing, or access restrictions;

- Install equipment unlawfully;

- Use technology to harass, stalk, intimidate, or violate another person’s privacy;

- Record audio or video unlawfully; or

- Perform any service that would violate applicable law.

We may refuse or discontinue work that we reasonably believe is unsafe, unlawful, fraudulent, abusive, or outside our capabilities.

5. Electronic Communications

By contacting us, creating an account, submitting a form, requesting a quote, scheduling service, or providing your contact information, you consent to receive communications from us electronically when permitted by law.

These communications may include:

- Responses to inquiries;

- Quotes and project updates; (1/4)

Terms of Service

Effective Date: [Month Day, Year]

Last Updated: [Month Day, Year]

1. Our Services

2. Quotes and Estimates

Unless otherwise stated in writing:

- Quotes and estimates are valid for [number] days.

- Prices may change due to equipment availability, manufacturer pricing, taxes, shipping costs, site conditions, or changes in the requested work.

- An estimate is not a guarantee of the final price when concealed conditions, customer-requested changes, or unexpected technical issues affect the work.

- Work outside the agreed scope may require additional authorization and charges.

- Equipment availability and delivery dates are not guaranteed until the equipment has been ordered and confirmed.

3. Scheduling and Access

You agree to provide reasonable and safe access to the property, equipment, electrical service, network, accounts, and other resources needed to perform the requested services.

You are responsible for:

- Obtaining permission from the property owner when applicable;

- Disclosing known hazards or access restrictions;

- Ensuring that an authorized adult is present when required;

- Providing accurate account and system information; and

- Obtaining permits, approvals, or association authorization unless our written agreement states that we will handle them.

We may reschedule work because of unsafe conditions, severe weather, equipment delays, illness, emergencies, or circumstances outside our reasonable control.

4. Customer Responsibilities

You must not ask us to:

- Access systems or accounts without authorization;

- Circumvent passwords, security controls, licensing, or access restrictions;

- Install equipment unlawfully;

- Use technology to harass, stalk, intimidate, or violate another person’s privacy;

- Record audio or video unlawfully; or

- Perform any service that would violate applicable law.

We may refuse or discontinue work that we reasonably believe is unsafe, unlawful, fraudulent, abusive, or outside our capabilities.

5. Electronic Communications

These communications may include:

- Responses to inquiries;

- Quotes and project updates; (1/4)

- Appointment confirmations and reminders;

- Technician arrival notices;

- Service and support messages;

- Billing and payment notices;

- Equipment or system alerts;

- Account and security notices; and

- Other communications related to your relationship with us.

Electronic communications satisfy any legal requirement that communications be provided in writing, to the extent permitted by law.

You are responsible for keeping your email address and telephone number current.

6. Text Message Terms

When you provide your mobile telephone number and consent to receive text messages from us, you authorize [Company Name] to send text messages to that number.

Messages may be sent using automated technology where permitted by law. They may concern inquiries, quotes, appointments, technician arrivals, service updates, support, billing, account activity, or other matters related to services you requested.

Text-message disclosures

- Consent is not a condition of purchasing goods or services.

- Message frequency varies based on your interactions and services.

- Message and data rates may apply.

- Reply STOP to cancel text messages.

- Reply HELP for assistance.

- You may also contact us at [support email] or [support phone number].

- Carriers are not responsible for delayed or undelivered messages.

- Not all mobile devices or carriers may be supported.

After replying STOP, you may receive one final confirmation message. We may still contact you by other lawful methods. You may also continue to receive texts that are legally required or necessary to address an active emergency, security concern, or transaction when permitted by law.

If you change or deactivate your telephone number, you agree to notify us so messages are not sent to someone else.

Marketing messages

We will send promotional or marketing text messages only when we have the consent required by applicable law. You may withdraw that consent at any time by replying STOP.

7. Email Communications

You may receive transactional or service-related emails concerning your inquiries, appointments, purchases, projects, invoices, support requests, account activity, or security.

If you subscribe to promotional email communications, you may unsubscribe by using the unsubscribe link included in the email or by contacting us at [email address].

Unsubscribing from promotional emails will not necessarily stop transactional, account, billing, security, or service-related communications.

8. Privacy

Our collection and use of personal information are described in our Privacy Policy, available at:

[Privacy Policy URL]

Mobile telephone information and text-message opt-in consent will not be sold or shared with third parties for their own marketing or promotional purposes. We may share information with service providers that help us operate our communications and services, subject to appropriate restrictions and applicable law.

9. Accounts, Passwords, and Credentials

Some services may require access to customer-owned accounts, networks, devices, passwords, access codes, or administrative credentials.

You authorize us to use credentials you voluntarily provide only as reasonably necessary to perform the requested services. You remain responsible for:

- Maintaining ownership and control of your accounts;

- Changing temporary or shared passwords when appropriate;

- Maintaining secure backups and recovery methods;

- Protecting credentials after services are completed; and

- Reviewing user access and permissions.

We may recommend that you create temporary credentials or a separate technician account rather than sharing a primary password.

10. Data and Backups

Technology work may involve a risk of data loss, system interruption, device reset, configuration changes, incompatibility, or service disruption.

(2/4)

Unless our written agreement expressly states otherwise, you are responsible for backing up important data, configuration files, passwords, recovery codes, photographs, recordings, and other information before work begins.

We are not responsible for preexisting data loss, corruption, cybersecurity incidents, equipment defects, or system conditions that were not caused by our failure to exercise reasonable care.

11. Third-Party Products and Services

Our services may involve products, software, internet service providers, cloud platforms, manufacturers, mobile applications, subscription services, or other third parties.

Third-party products and services are governed by their own terms, privacy policies, warranties, fees, and availability. We do not control and cannot guarantee a third party’s:

- Continued operation or availability;

- Internet or cloud-service uptime;

- Compatibility with future products or updates;

- Subscription pricing;

- Cybersecurity;

- Product support; or

- Warranty decisions.

Manufacturer warranties, when available, are provided by the manufacturer and not by us unless expressly stated otherwise.

12. Payments

Payment terms will be stated in the applicable quote, proposal, invoice, or work order. Unless otherwise agreed in writing:

- Deposits may be required before equipment is ordered or work is scheduled.

- Payment is due according to the invoice terms.

- Taxes, permits, shipping, subscriptions, and third-party charges may be additional.

- Past-due balances may result in paused services or scheduling delays.

- Returned payments may be subject to reasonable fees permitted by law.

- You are responsible for reasonable collection costs to the extent permitted by law.

You must notify us promptly if you dispute a charge.

13. Cancellations and Rescheduling

Please provide at least [24/48] hours’ notice when canceling or rescheduling an appointment.

We may charge a reasonable cancellation, trip, restocking, or special-order fee when disclosed in advance or when we incur nonrefundable costs because of a cancellation.

Custom, opened, activated, registered, installed, or special-order equipment may be nonreturnable except where required by law or covered by a manufacturer warranty.

14. Service Warranty

We will perform our services in a professional and workmanlike manner.

Unless a separate written agreement provides a different period, you must notify us of concerns with our workmanship within [number] days after completion so we have a reasonable opportunity to inspect and address them.

Our workmanship warranty does not cover:

- Customer misuse, tampering, or unauthorized modifications;

- Changes made by another contractor or service provider;

- Manufacturer defects;

- Internet, utility, or cloud-service outages;

- Power surges or electrical problems;

- Weather, water, fire, pests, accidents, or other external causes;

- Software or firmware updates;

- Unsupported or obsolete equipment; or

- Conditions outside the agreed scope of work.

Except as expressly stated in writing and to the extent permitted by law, services are provided without additional warranties, whether express or implied.

15. Website Content

Website information is provided for general informational purposes. We make reasonable efforts to keep it accurate but do not guarantee that all descriptions, prices, specifications, availability, or other content will always be current or error-free.

We may correct errors, update information, or change website content at any time.

16. Intellectual Property

Our website, branding, designs, graphics, text, photographs, documentation, and other original materials are owned by us or used with permission and are protected by applicable intellectual-property laws.

You may use the website for personal or internal business purposes. You may not copy, reproduce, distribute, sell, modify, or commercially exploit our content without written permission.

(3/4)

Customer-owned information and content remain the customer’s property.

17. Limitation of Liability

To the fullest extent permitted by law, [Company Name] will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, business interruption, loss of use, or loss caused by third-party products or services.

To the fullest extent permitted by law, our total liability arising from a particular service will not exceed the amount you paid us for that service during the [six/twelve] months preceding the event giving rise to the claim.

These limitations do not apply where prohibited by law or to liability that cannot legally be limited.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold [Company Name] harmless from claims, losses, or expenses arising from:

- Information or instructions you provided;

- Your unlawful or unauthorized use of products or services;

- Your violation of these Terms; or

- Your infringement of another person’s rights.

This provision does not require you to indemnify us for our own negligence or misconduct where such indemnification is prohibited by law.

19. Suspension or Termination

We may suspend or terminate access to services when reasonably necessary because of nonpayment, misuse, unsafe conditions, unlawful activity, abusive conduct, security concerns, or a material violation of these Terms.

Provisions that logically should continue after termination—including payment obligations, intellectual-property provisions, warranty limitations, liability limitations, and dispute provisions—will survive termination.

20. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.

Any legal proceeding relating to these Terms or our services must be brought in a court with jurisdiction in [Franklin County, Ohio / applicable county], unless applicable law requires otherwise.

21. Changes to These Terms

We may update these Terms periodically. The revised version will be posted on our website with a new “Last Updated” date.

Changes will apply prospectively unless applicable law permits otherwise. Your continued use of our website or services after updated Terms become effective constitutes acceptance of the revised Terms.

22. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect. The invalid provision will be enforced to the greatest extent permitted by law.

23. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

24. Entire Agreement

These Terms, our Privacy Policy, and any applicable quote, proposal, work order, invoice, or separate service agreement constitute the agreement between you and us concerning the applicable services....